Warranty Policy

# Warranty Policy

## 6-Month Movement Warranty

EthanWatch provides a **6-month warranty for eligible watch movements**.

If a movement malfunction occurs during normal use within the warranty period, please contact our customer service team and provide clear **photos and videos** showing the issue. After reviewing the information, we will provide further instructions, including the return address and recommended shipping method where applicable.

Once the watch has been repaired, it will be shipped back to you. The applicable return shipping costs are the responsibility of the customer. We recommend choosing a reliable and economical local shipping service.

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## Water Resistance

Water resistance varies depending on the specific watch model and its construction.

Unless the product is explicitly identified as water-resistant and rated accordingly, **please avoid exposing the watch to water, moisture, or excessive humidity**.

EthanWatch is not responsible for damage caused by water ingress or improper exposure to moisture.

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## What Should I Do If the Watch Is Not Running After Delivery?

Please first review the product inspection information provided before shipment and compare the relevant product details where applicable.

A watch that is not running immediately after delivery does not necessarily indicate a movement defect. Possible causes may include:

### 1. Insufficient Power Reserve

Some mechanical watches may stop during extended transportation or storage.

If applicable to your watch model, try manually winding the movement according to the manufacturer’s operating instructions.

### 2. Transportation Conditions

Long-distance transportation and vibration may occasionally affect the operation of a mechanical movement.

If the watch continues to malfunction after following the recommended operating instructions, please contact our customer service team.

After reviewing the issue, we may arrange an appropriate solution, such as **repair, replacement, or refund**, depending on the circumstances and applicable warranty terms.

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## When Does the Warranty Period Begin?

The **6-month warranty period begins on the date you confirm receipt of the watch**.

The warranty remains valid for six months from that date, subject to the terms and conditions of this Warranty Policy.

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## Warranty Exclusions

The warranty does not normally cover damage caused by:

– Water or moisture exposure

– Accidental damage

– Improper use or operation

– Unauthorized repairs or modifications

– Normal wear and tear

– Damage caused by external factors

If you are unsure whether an issue is covered under warranty, please contact our customer service team before attempting any repair or modification.

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### EthanWatch

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